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Privacy

Shirah’s privacy and cookie policy

Effective Date: Jan 01, 2024

Contents

Introduction Personal information Cookies Terms for EAA and UK Contact
INTRODUCTION

Shirah Technologies Inc. (“Shirah”) is a technology service provider that specialises in Canadian relocation and settlement services. We value the privacy of our valued customers and respect their personal information. This Privacy and Cookie Policy (“Policy”) explains how we collect, use, and protect your personal information across our website, applications, and other services. Our goal is to handle your data with transparency and fairness while offering you an exceptional user experience. If you have any questions or concerns about this policy, please contact us at help@shirah.co.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect and process your personal information when you interact with our website, applications, and other services. Specifically:

 We collect the personal information that you voluntarily provide to us, such as your name, email address, preferences, and more. We use this information for various purposes, such as creating your account, delivering customised services, sending relevant updates, and improving your user experience.

In addition to the personal information that you voluntarily provide to us, we also automatically collect technical data, such as your IP address, your browser type, and your device type. This helps us to optimise the compatibility between our platforms and your devices and to improve our services based on usage patterns.

WHAT CATEGORIES OF PERSONAL INFORMATION DO WE COLLECT?

Shirah collects and processes various types of personal information to deliver our services to you in the best manner. These include:

Contact Information: This includes your name, email address, and phone number, which we use for communication and account management.

Demographic Information: This may include your age, gender, nationality, and language preferences, which we use to customise your experience and improve our service delivery.

Financial Information: This includes your bank account details, credit/debit card numbers, and other financial data, which we process and store securely to facilitate transactions and payments for our services.

Technical Information: We automatically collect data such as your IP address, browser type, operating system, and device type to ensure the optimal functionality and security of our platform.

Usage Information: This includes how you interact with our platform, such as the pages you visit and the actions you take. We use this data mainly for analytics and user experience improvement purposes.


HOW DO WE USE YOUR PERSONAL INFORMATION?

At Shirah Migration Inc, we use your personal information for various purposes. We do this in compliance with data protection laws, such as the Personal Information Protection Act (PIPA) of Alberta, the General Data Protection Regulation (GDPR) in the European Union, and the California Consumer Privacy Act (CCPA):

Service Delivery: We use your personal information to provide you with a smooth service in relocation and settlement. This includes fulfilling your service requests, completing the transactions, and communicating effectively with you and our teams. Our goal is to offer you a customized and efficient experience.

Platform Optimisation: By collecting and analyzing user data, we improve the features of our platform, aiming for a better user experience that meets your needs.

 Marketing Outreach: With your consent, we send you updates and promotional material that match your interests and preferences. You can opt out of these communications at any time.

Customer Support: We use your data to provide you with timely and accurate customer service. This includes answering your questions and providing real-time help to improve your customer experience.

Regulatory Compliance: We process and store your personal information in compliance with relevant and applicable regulatory standards, such as PIPA, GDPR, and CCPA. This also includes meeting accounting obligations and undergoing regular audits to ensure data integrity.

Strategic Planning: We use aggregated and anonymised data for organisational planning and resource allocation, helping us identify trends and make data-driven decisions.

Security Monitoring: We use the technical data you provide for our regular security audits and risk assessments, which are essential for protecting your personal information from unauthorised access or data breaches.

CUSTODY OF PERSONAL INFORMATION

Shirah uses strong security practices to store and protect your personal information. Your data is securely stored on encrypted servers, protected by best-in-class firewalls and comprehensive security protocols:

Access Control: Access to your personal information is strictly limited to staff who have received specialized training in data security and privacy protection. These authorized staff members are required to follow our strict confidentiality and data handling policies.

Digital Security: We regularly update our security measures to use advanced encryption algorithms and other technologies. These updates are meant to prevent and address potential security vulnerabilities.

Data Backups: We keep regular backups of your personal information to ensure resilience and data durability against accidental loss, system failures, or malicious threats.

Data Retention: In compliance with our data retention policies, your personal information is stored only for the time necessary to provide the services and obligations for which it was collected, or as required by relevant regulatory standards.

Data Disposal: After the data retention period ends, we use secure data disposal methods, consistent with industry best practices and regulatory standards like PIPA, GDPR, and CCPA. These methods are designed to either permanently delete or de-identify your personal information, preventing further use or disclosure.

SHARING AND TRANSFERRING OF INFORMATION

We share your personal information only when necessary for providing our services or as required by applicable laws, and always in compliance with data protection legislation, such as PIPA, GDPR, and CCPA. The types of third parties with whom we may share your information include:

Service Providers: We work with trusted service providers who help us in specialized areas such as data analytics, payment processing, and customer service. These partnerships are regulated by data protection agreements to ensure your data is handled securely and in accordance with relevant laws.

Marketing Partners: We only share information with selected marketing partners when it helps us improve our outreach activities, and only after getting your consent. Each of these partners must follow strict data protection standards.
Legal and Safety Obligations: In some situations, we may have to share your personal information for legal reasons. This could be for reasons such as complying with a court order or ensuring user safety.

We carefully evaluate our third-party partners and sub-processors to confirm they follow high data protection standards. We set up data processing agreements that include strict security requirements. These agreements are regularly monitored and updated to ensure ongoing compliance with privacy best practices and are further supported by periodic audits and compliance checks.

HOW WE SECURE YOUR PERSONAL INFORMATION

We take data security and privacy very seriously at Shirah Migration Inc. We use various methods and technologies to protect your personal information from unauthorized access, loss, or corruption, whether intentional or accidental. These include but are not limited to the following measures:

Encryption: We encrypt your data both at rest and in motion, using advanced encryption algorithms and other technologies. This means that your data is scrambled and unreadable without the proper keys or passwords.

Anonymization: We anonymize your data whenever possible, especially when we use it for analytics or strategic planning purposes. This means that we remove or mask any identifying information from your data, such as your name, email address, or phone number.

Firewalls and Access Control: We use firewalls and access control mechanisms to prevent unauthorized access to our servers and databases. We also limit access to your personal information to staff who have received specialized training in data security and privacy protection, and who are required to follow our strict confidentiality and data handling policies.

Data Backups and Retention: We keep regular backups of your personal information to ensure resilience and data durability against accidental loss, system failures, or malicious threats. We also store your personal information only for the time necessary to provide the services and obligations for which it was collected, or as required by relevant regulatory standards.
Data Disposal: After the data retention period ends, we use secure data disposal methods, consistent with industry best practices and regulatory standards like PIPA, GDPR, and CCPA. These methods are designed to either permanently delete or de-identify your personal information, preventing further use or disclosure.

We continually monitor and update our data security and privacy practices to ensure they meet the highest standards and comply with the latest regulations.

HOW TO ACCESS YOUR PERSONAL INFORMATION

You have the right to access your personal information that we hold about you. You can also request to update, correct, or delete your personal information at any time. This right is granted by the Personal Information Protection Act (PIPA) of Alberta. To exercise your rights, you need to contact us in writing and specify the personal information that you want to access. You can contact us by email at [insert email address] or by mail at help@shirah.co

We will respond to your request within 45 days, as required by PIPA. We may ask you to verify your identity before providing you with a copy of your personal information. We may also charge you a reasonable fee for processing your request, depending on the amount and complexity of the information requested.

If you find any errors or inaccuracies in your personal information, please let us know as soon as possible. We will correct or update your personal information as required by PIPA.

If you have any questions or complaints about how we handle your personal information, please contact us at [insert email address]. We will do our best to resolve any issues you may have. You can also contact the Office of the Information and Privacy Commissioner of Alberta if you are not satisfied with our response.

Cookies

We use cookies and other tracking technologies on our website, applications, and other services. Cookies are small files that are placed on your computer or device when you visit a website or use an application. They help us to remember your preferences, improve your experience, and deliver relevant advertising to you. Other tracking technologies include pixels, location tracking, and device fingerprinting, which can also collect and store information about your online activities.

We use different types of cookies and tracking technologies for different purposes, such as:

Essential cookies: These are cookies that are necessary for the functionality and security of our website, applications, and services. They enable you to log in, access your account, and use our features. They also help us to prevent fraud and protect your data. You cannot opt out of these cookies, as they are required for our services to work properly.

Functional cookies: These are cookies that enhance your experience and performance on our website, applications, and services. They allow us to remember your choices and preferences, such as your language, currency, and region. They also help us to provide you with personalized content and recommendations based on your interests and behavior.

Analytical cookies: These are cookies that help us to measure and improve our website, applications, and services. They collect and analyze information about how you use our platforms, such as the pages you visit, the actions you take, and the errors you encounter. They also help us to understand how effective our marketing campaigns are and to optimize them accordingly.

Advertising cookies: These are cookies that enable us to deliver relevant and tailored advertising to you on our website, applications, services, and other platforms. They track your online activities across different websites and devices, such as the ads you see, the ads you click on, and the products or services you purchase. They also help us to measure the impact of our advertising campaigns and to prevent showing you the same ads repeatedly.

We obtain your consent before using any cookies or tracking technologies that are not essential for our services. You can manage your cookie preferences at any time by clicking on the cookie banner or the cookie settings link on our website or applications. You can also delete or block cookies through your browser settings, but this may affect the functionality and performance of our services.

JURISDICTION & GOVERNING LAW

This privacy policy and any disputes arising from or relating to it are governed by the laws of Alberta and the federal laws of Canada applicable therein. You agree to submit to the exclusive jurisdiction of the courts of Alberta for the resolution of any legal matters arising from or relating to this privacy policy or your use of our website, applications, and services
ADDITIONAL TERMS FOR EEA AND UK CUSTOMERS

If you are a customer located in the European Economic Area (EEA) or the United Kingdom (UK), you have certain rights and protections under the law regarding the processing of your personal data. This section explains how we comply with the General Data Protection Regulation (GDPR) in the EEA and the UK GDPR in the UK, and what your rights are.

Legal Basis for Processing: We process your personal data only when we have a legal basis to do so, such as when we need to provide you with our services, when we have your consent, when we have a legitimate interest, or when we have a legal obligation.

Data Protection Officer: We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and ensuring our compliance with the GDPR and the UK GDPR. You can contact our DPO at [insert email address].

Data Subject Rights: You have the right to access, rectify, erase, restrict, object to, and port your personal data that we hold about you. You also have the right to withdraw your consent at any time, where applicable. To exercise your rights, you can contact us at [insert email address] or use our online form [insert link]. We will respond to your request within one month, as required by law.

Data Transfers: We may transfer your personal data to countries outside the EEA or the UK, such as Canada, where we are based. When we do so, we ensure that your personal data is protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission or the UK Information Commissioner’s Office.

Data Breaches: We take data security very seriously and we use various methods and technologies to protect your personal data from unauthorised access, loss, or corruption. However, in the unlikely event of a data breach that affects your personal data and poses a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, as required by law.

Complaints: If you have any complaints or concerns about how we handle your personal data, please contact us at [insert email address] and we will do our best to resolve them. You also have the right to lodge a complaint with the supervisory authority in your country of residence, work, or place of alleged infringement.
CONTACT OUR DATA PROTECTION OFFICER

Our Data Protection Officer is responsible for ensuring our compliance with this privacy policy and the applicable data protection laws. If you have any questions or concerns about this policy or our data practices, you can contact our Data Protection Officer at help@shirah.co.

POLICY UPDATES

We may update this privacy policy from time to time. We will post any significant changes on our website and, if necessary, notify you directly via your account-associated email address.

Got questions about our policy?

Your privacy matters to us. If you have any questions or seek clarity regarding our privacy policy, we're here to help.

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